Shipping & Refunds

SHIPPING POLICY

Thank you for visiting and shopping with Wasilaah.

Following are the terms and conditions that constitute our Shipping Policy.

Shipping duration may take up to 30 business days maximum depending on product size and availability,
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the available piece on your order. When that item becomes available, we will ship you the rest of your order.
Be sure we are working as fast as we can to fulfill your order. No price changes after placing your order
Additional shipping fees may apply depending on your location and the size of your order.
Estimated delivery shown on website is on Cairo Orders

Our fulfillment team will call/text you a day before shipping day, to check your availability.

We always try to provide a high quality delivery service so kindly, expect delivery in a 3 hours time frame.

All phone calls with our team will be recorded for quality service assurance

REFUND POLICY

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We neither accept the return for products with scratches nor being used.

In case of paying with credit/debit cards, valu, sympl, 3% will be deducted from whole amount and you will get the transfer back in 5 business days.
In case of paying on cash on delivery, you will get your money back when we pick our product.

In case of applying for a refund after leaving destination, same shipping fees will be applied to pick up the order.

No returns/refunds for customized orders.

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

M5 Black Mesh Chair

Dear Mohamed,
We truly appreciate your business. Your satisfaction is our top priority!

Best regards
Saheed
Wasilaah

M5 Black Mesh Chair

Dear Farid,

We truly appreciate your business. Your satisfaction is our top priority!

Best regards
Saheed
Wasilaah

Excellent

Dear Anonymous

Thank you for choosing [Your Company Name]. We hope you love your purchase!

Best regards
Saheed
Wasilaah

Wonderful chair

Dear Muhamed,

Grateful for your recent purchase. We're here if you need anything!

Best regards
Saheed
Wasilaah

Laziz awi

Dear Khaled,

Your support means the world to us. Thanks for being a valued customer!

Best regards
Saheed
Wasilaah

M5 Black Mesh Chair

Dear Aya,

Thank you for your purchase! We’re grateful for your trust and support.
Best regards.

Saheed
Wasilaah

رائع

قيمة اكتر من السعر

Dear Yusuf,
Thank you for your purchase! We’re grateful for your trust and support.

Best regards
Saheed
Wasilaah

A brand that I will recommend for sure❤️

My chair broke during my university exam week, so I ordered this one. They told me it would arrive in 10 days, but I asked for an exception and explained my situation. They delivered it exactly 24 hours later. Honestly, thank you to Waseela – the chair is really great!

Dear Ahmed,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

Great quality!

The tree is of amazing quality and looks so real! Also the whole process and delivery was very smooth and fast.

Dear Hana,

Thank you! Every order you place helps us grow and serve better.

Best regards
Saheed
Wasilaah

M5 Black Mesh Chair

Dear Ahmed
We’re honored to have you as a customer. Thank you for your trust.

Best regards
Saheed
Wasilaah

عاش والله ❤️

حلو جدا انا مبسوط بيه متوقعتوش يبقى حاو ومتماسك كدا

Dear Mustafa,

Thank you for your purchase! We’re grateful for your trust and support.
Best regards.

Saheed
Wasilaah

خدمة محترمة

ناس ذوق وراقيين في التعامل... كواليتي الكرسي رائعة جدا... وفيه سرعة في الرد من ناحية خدمة العملاء... برشحكم لأي حد وأنا مغمض

Dear Ahmed,
Thank you! Every order you place helps us grow and serve better.

Best regards
Saheed
Wasilaah

Walnut Sliding Shoe Storage

Dear Dina,

We’re honored to have you as a customer. Thank you for your trust.

Best regards
Saheed
Wasilaah

M5 Mesh Black Chair

Excellent experience, great quality and professional customer service. Thank you 😊

Dear Menna,

Your order made our day. Thank you for choosing us!

Best regards
Saheed
Wasilaah

Great product!

I love the material, color, the elegance it brings to my home. So happy with this product.

Dear Yomna,

We truly appreciate your business. Your satisfaction is our top priority!

Best regards
Saheed
Wasilaah

Office chair

Awesome 👏

Dear Moataz,

Thank you for your purchase! We’re grateful for your trust and support.
Best regards.

Saheed
Wasilaah

M5 Black Mesh Chair

Dear Nourhan,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

Very good quality, deserve every penny.
Don't have any negative thoughts about it

Dear Fathi,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

Best bang for your bucks

Very good quality and material for the price, highly recommended if you're just starting your career.

Dear Michael,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

Good quality artificial trees

Very good quality trees. Delivered on time. Dependable communication. Highly recommend.

Dear Nehad,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

Great material but seat is not compitable with desk

Seat can’t go settle under disk, so it takes huge space of the office, and i had to buy seperate holders to increase the desk height so that i can put it under it, i think every chair should be compitable with every desk.

Hello Sherif, we recommend you to use the handle on the right to lower the seat, you will now be able to place the chair handles under the desk. Hope this can solve the issue

ياريت يتوفر قريب جداا

Dear Nesma,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Best regards
Saheed
Wasilaah

فترة الانتظار طويلة اوي

الجزامة حلوة جدا وبتشيل حاجات كتير والتوصيل كان الشباب متعاونين جدا بصراحة بس انا عندي مشكلة رهيبة مع التسليم انه كان بعد شهرين وشوية وده كان بالنسبة فترة كبيرة جدا جدا

Dear Rana,

We sincerely appreciate your continued trust in our services. Your support means a great deal to us, and we remain committed to delivering excellence.

Sorry for the little delay

Best regards
Saheed
Wasilaah

Comfy and budget friendly

I love this chair. I use it for long working hours and my back can’t thank me enough. Great investment and a game changer.

The delivery was fast and they assembled the chair for me.

Dear Ali,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

حلوه جدا

مشكلتي الوحيده فمعاد التسليم اتاخر جدا
بس الكوالتي تحفه

اهلا بحضرتك،

بنوعدك ان شاء الله اي اوردر يوصل بسرعه، الطلبات بس كتير و ان شاء اللههنكون اسرع

Best regards
Saheed
Wasilaah