Shipping & Refunds

SHIPPING POLICY

Thank you for visiting and shopping with Wasilaah.

Following are the terms and conditions that constitute our Shipping Policy.

  • Shipping duration may take up to 30 business days maximum depending on product size and availability,
  • All orders are subject to product availability. If an item in your order is unavailable, we will ship you the available piece on your order. When that item becomes available, we will ship you the rest of your order.
  • Be sure we are working as fast as we can to fulfill your order. No price changes after placing your order 
  • Additional shipping fees may apply depending on your location and the size of your order. 
  • Estimated delivery shown on website is on Cairo Orders

Our fulfillment team will call/text you a day before shipping day, to check your availability.

We always try to provide a high quality delivery service so kindly, expect delivery in a 3 hours time frame. 

 All phone calls with our team will be recorded for quality service assurance 

 

REFUND POLICY

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We neither accept the return for products with scratches nor being used.

  • In case of paying with credit/debit cards, valu, sympl, 3% will be deducted from whole amount and you will get the transfer back in 5 business days.
  • In case of paying on cash on delivery, you will get your money back when we pick our product.

In case of applying for a refund after leaving destination, same shipping fees will be applied to pick up the order.

No returns/refunds for customized orders.

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. 

If you have any additional questions or would like to request a refund, feel free to contact us.

Based on 817 reviews
81%
(662)
12%
(100)
5%
(41)
1%
(7)
1%
(7)
A
GRAND OFF WHITE PALAIS COFFEE TABLE
Ahmed Nabil (Alexandria, EG)
Recommended

Good experience. Wasilaah just has a problem with their customer service and delivery system, but when their products arrive you would think it was totally worth waiting.

M
M5 Black Mesh Chair
Mohamed Alaa (Cairo, EG)
Great chair, bad delivery

The chair is great, the delivery is very late it was really hardconta ting wasela after I paid, they told me it's coming in a certain day it didn't come and it was delivered a week later after alot of tring to communicate. It's a shame that they have such good produ ts but bad delivery and almost no customer service.

A
Olive 2 Branches Tree
Alba Agim (Cairo, EG)
Happy with my purchase

A beautiful olive tree!

L
White Mesh Chair
Loaa (Alexandria, EG)
9/10

الكرسي الماتريل بتاعته حلوه جدا بس كان في مشكلهة بسيطة و الناس بصراحهه محترمه جدا استاذ محمد تواصل معايا و قالولي هيغيروا الكرسي في اقرب وقت

ا
White Mesh Chair
احمد حاج علي (Giza, EG)

White Mesh Chair

A
Secret Shoe Storage Bench
Ahmed Elshatla (Cairo, EG)
good quality but size

the first row doesn't take large shoes above 42 size , but overall the quality is perfect

ا
M5 Black Mesh Chair
اشرف عز (Cairo, EG)

M5 Black Mesh Chair

H
Moroccan Inlay Coffee Table
Hanna El Zarkani (Cairo, EG)
Moroccan Inlay Coffe Table

Very glad that I purchased this table, it's a real work of art, love it. Thank you

o
M5 Black Mesh Chair
omar Gawish‬‏ (Cairo, EG)

M5 Black Mesh Chair

M
Light Rattan Shoe Storage Bench
Mustapha M Selim (Cairo, EG)
Good Design - Poor Usability

Hi;
The design is okay
However the workability or usability is really poor...
The door is really heavy with the shoes; so it's very fast and forcing when opening or closing which has once hit my finger really bad..
So it really needs solution for it by
1- Stronger hydrolic mechanism
2- Door Handle
3- Shock Absorber between the door and the body to reduce sound generated from the strong wood impact

I hope if this is possible that you do it to my Storage Bench

Thanks Mustapha for sharing your concern, we will be checking how to enhance our process shortly :)

A
Dark Rattan Shoe Storage Bench
Amal hegazy (Cairo, EG)
جميله جدا

زي الصوره بالظبط

M
M5 Black Mesh Chair
Mohamed Adel (Alexandria, EG)
ممتاز

الكرسي ممتاز ومريح .. مفيش معاه اي طريقة اعرف بيها استخدام اليدات الل تحت بتاعة الضهر فا كنت قلقان شوية
المسند بتاع الرقبة ليه بوكس كدا مفكوك شوية لكن مش مأثر اوي
عدا الامور ديه كله تمام

N
Ovile Foldable Desk
N (Giza, EG)

ممكن اعرف هيكون متوفر تاني امتي؟

A
Oak Sliding Shoe Storage
AMIRA Atef (Cairo, EG)

Oak Sliding Shoe Storage

A
Olive 2 Branches Tree
Amr Sameh (Cairo, EG)
Perfect Product

Perfect Product

A
White Mesh Chair
Abdelrhman amer (Cairo, EG)
White Mesh Chair

Thank you Wasilaah for the amazing experience and excellent quality. Product arrived as description.

F
Secret Shoe Storage Bench
Faris Farrag (Cairo, EG)
Excellent

Well put together and looks nice.

M
Walnut Sliding Shoe Storage Bench
Mirna Ashraf (Cairo, EG)

Walnut Sliding Shoe Storage Bench

B
M5 Black Mesh Chair
Bassel Hossam (Cairo, EG)
Perfect chair for it's price

Chair was comfortable with a lot of seating positions and angels but it had some scratches here and there and was a bit dusty also packing can be better

A
White Mesh Chair
Aya Ahmed (Cairo, EG)
Good

Arrived on time. There is a little stain on the seat although it was well rapped. And one of the wheels makes noise when I move the chair.

M
White Mesh Chair
Mohamed Ossama (Cairo, EG)

White Mesh Chair

M
Light Rattan Shoe Storage Bench
Maggy Ashraf (Cairo, EG)

Light Rattan Shoe Storage Bench

M
M5 Black Mesh Chair
Mina Emad (Madīnat an Naşr, EG)
Nice design

Good material, nice design , reasonable price, wish it lasts for longer period

H
Coat Hanger
Hana (Cairo, EG)

Overall the coat hanger is nice but came in an extremely tight packaging that literally took so much time and effort to get rid of. Surely it’s to protect the item but there are many smarter ways to do so.

A
White Mesh Chair
Ahmed Saied (Ismailia, EG)

Chair is okay for the price tag
the lambar support is the most annoying for long term use, very stiff and non removeable or adjustable.
Recieved it in 2 weeks, was good wrapped and very easy to assemble, it looks very good, But I don't think it'd last long with my heavy usage.