Shipping & Refunds

SHIPPING POLICY

Thank you for visiting and shopping with Wasilaah.

Following are the terms and conditions that constitute our Shipping Policy.

Shipping duration may take up to 30 business days maximum depending on product size and availability,
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the available piece on your order. When that item becomes available, we will ship you the rest of your order.
Be sure we are working as fast as we can to fulfill your order. No price changes after placing your order
Additional shipping fees may apply depending on your location and the size of your order.
Estimated delivery shown on website is on Cairo Orders

Our fulfillment team will call/text you a day before shipping day, to check your availability.

We always try to provide a high quality delivery service so kindly, expect delivery in a 3 hours time frame.

All phone calls with our team will be recorded for quality service assurance

REFUND POLICY

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We neither accept the return for products with scratches nor being used.

In case of paying with credit/debit cards, valu, sympl, 3% will be deducted from whole amount and you will get the transfer back in 5 business days.
In case of paying on cash on delivery, you will get your money back when we pick our product.

In case of applying for a refund after leaving destination, same shipping fees will be applied to pick up the order.

No returns/refunds for customized orders.

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us.

Good

What is really bothering me that it doesn't go down enough

It's really very good quality & I love it but unfortunately I received my order after 4 months .

Brody Full Length Mirror

Dear Nahla,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

question

When will the large or medium dark wood with BEIGE fabric unit be available again???? Plz answer

Hello Nora,

It's in manufacturing process, please add your email to the waiting list to receive an automated message when it is back 😉

Amazing product

High quality , perfect dimensions , came on time , same as described

Dear Ahmed,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Perfect color and very beautiful/ well made

Dear Ghada,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Excellent

Dear Yasmin,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Very practical

Very good quality. It was very helpful and helped me clean my apartment entrance from all the shoes.
Thanks alot

Dear Sarah,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Beige Milkyway Chandelier

Dear Rowan,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Lovely & Impressive Service

A lovely piece that brought life to the space and with amazing quality. I was also beyond impressed with the exceptional service, they were able to fulfill a special request and deliver in under 24 hours!

Dear Rana,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Rechargeable Spotlight + Remote

Dear Yasmine,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Benjamina

very realistic-looking artificial tree

Dear A.K,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Rattan Walnut Shoe Storage

Dear Kareem,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

10/10

It’s perfect ❤️

Dear Saad,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

As it presented :)

excellent quality and comfortable too

Dear Mohamed,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

مريح و خامات عاليه

شكرا على الذوق الراقي و التعامل الجميل من استاذ سعيد الاوردر وصل بسرعه ان شاء الله ميكنش اخر تعامل

Dear Anan,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Nice chair

I asked for an exchange and it was exchanged a day later. Very professional.

Dear Aiten,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Amazing

I loved it I don't use it as shoe cabinet I use it for other storage . Overall the design is elegant the finishing is perfect and they have one of the best customer service

Dear Sara,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Warranty?

Do you offer warranty on this product?

حلو جداً بس مشكلته في ان اليد ثابته

كل حاجه فيه ممتازه خامه وشكل وكله ظريف معادا الايد ثابته مع ان كرسي في الرينج ده المفروض كل حاجه تكون بتتحرك فيه

للاسف احتمال ارجعه لان دي مشكله بالنسبالي مش مناسب مع ارتفاع المكتب

اهلا بحضرتك و شكرا على الريفيو، اكيد احنا حابين حضرتك تكوني مرتاحة مع المنتج و عشان كده بنطلب من كل العملاء مراجعه مواصفات المنتج قبل الشراء، بنشكر حضرتك و احنا موجودين عشان نرد على اي استفسار

ممتاز

التوصيل كان في الميعاد والكواليتي ممتازة، ومريح جدا وسهل التركيب

Dear Muhamed,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

M5 Black Mesh Chair

Great product and customer service

Dear Ahmed,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

تحفه

ماشفتش منتج بالحلاوه ديه في مصر قبل كده

Dear Sherif,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

Overall product is good
Thank you

Dear Yassin,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah

M5 black mesh chair

It’s great thanks

Dear Ziad,

Thank you for your continued support!
We truly appreciate your patronage and look forward to serving you again.

Best regards
Saheed
Wasilaah