Fiber clay Pot

SHIPPING

• Shipping duration may take up to 30 business days maximum depending on product size and availability
• Additional shipping fees may apply depending on your location and the size of your order. 

Our fulfillment team will call/text you a day before shipping day, to check your availability.

We always try to provide a high quality delivery service so kindly, expect delivery in a 3 hours time frame. 

For more details, please revise Shipping policy

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REFUNDS

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. We neither accept the return for products with scratches nor being used.

• In case of paying with credit/debit cards, you will get the transfer back in 5 business days.
• In case of paying on cash on delivery, you will get your money back when we pick our product.

In case of applying for a refund after leaving destination, same shipping fees will be applied to pick up the order.

No returns/refunds for customized orders.

After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. 

For more details, please revise refund policy mentioned here

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INSTALLATION SERVICE

• We offer installation service on certain items and mentioned on each product page
• Our Fulfillment team will call and organize installation service with you
• Installation service available in Cairo only (Every Thursday)